Eurobiz attaches particular importance to the privacy rights of Internet users and customers and undertakes to protect their personal data in accordance with current French and European legislation.
This confidentiality policy (hereinafter the “Policy”) sets out our practices regarding the information we may collect on the website (hereinafter the “Site”) or during of our relationship and their use.
Identity of the data controller
Company reg. number (SIRET): 878 841 907 00016
Headquarters: 1 Rue des Sœurs, 67400 Illkirch-Graffenstaden
Scope and acceptance of this Policy
This Policy applies only to information collected from our Site and does not apply to information collected from other sources, including, but not limited to Facebook®, Twitter®, YouTube® or any other third party site or social network.
By using our Site, you accept the terms of this Policy. If you refuse the terms of this policy, we invite you not to use our Site or not to send us personal information.
Data collected on our Site
No personal data is requested from visitors when they simply consult the Site. Certain data elements allowing indirect identification can however be collected automatically by the information systems and programs used for the functioning of the Site and whose transmission is inherent to the use of the internet.
We collect and store certain personal data concerning you (that is to say information which makes it possible to identify you directly or indirectly) hereinafter "Personal data" when you voluntarily communicate it on our Site.
We process, in particular, your last name, first name, email address, IP address, etc.
We may ask you to provide us with Personal Data, in particular in the following cases:
when you want to send us your questions
when you wish to receive information about our services
when you wish to access other sections or functionalities of the Site
When you sign a contract with Eurobiz or take steps to register as a customer, we collect your surnames, first names, address, date and place of birth, registration number, telephone number and email address, profession, and this applies for individuals with the status of client, representative of a legal person or beneficial owner. The paying customer's bank details are also requested.
Passwords and login data are saved. As Eurobiz is subject to the legislation relating to the prevention of money laundering, the identification data whose collection and control are required by law - in particular identity documents - must be transmitted.
Purpose of collecting personal data
The data collected through the Site during navigation or a simple request for information is intended for the proper functioning, security and good accessibility of the Site, the compilation of statistics as well as providing the requested information. Each form on the Site limits the collection of personal data to what is strictly necessary and systematically indicates the mandatory or optional nature of the data.
The data collected when you register as a customer or in order to obtain an offer from us are intended:
for the contract fulfilment and customer relationship management;
managing your payments;
carrying out satisfaction surveys;
the management of complaints and appeals;
the fight against fraud;
and the fulfilment of our legal obligations.
The data are necessary for the conclusion and fulfilment of the contract. Those that you send to us spontaneously are processed on the basis of your consent.
Under no circumstances may Eurobiz use this personal data for any other purpose. However, Eurobiz may use it to offer you additional services to those subscribed.
Recipient of Personal Data
The personal data collected on the Site is intended for Eurobiz. In no event will they be transmitted or assigned to third parties without your consent. The data may however be transmitted to the subcontractors used by Eurobiz to perform their services, such as La Poste (French Postal Service), for example, and to service providers responsible for carrying out legal, financial or accounting tasks on its behalf.
Finally, Eurobiz may be required to disclose Personal Data to the legal authorities, the police, the registry offices and registration bodies, the tax authorities, the social security funds or any other authority when required by the law, in particular as provided for by article R.123-168 of the French commercial code (“code de commerce”).
Most of the data is kept for a period of 5 years from the end of your relationship with Eurobiz. Your data is then archived with restricted access for the sole purposes of managing possible disputes and proof for an additional period of maximum 5 years.
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if necessary) and define the fate of your personal data "post mortem" by contacting Eurobiz by email or post, to the address mentioned at the beginning of this Policy.
In order to allow us to respond quickly, we thank you for giving us your last name, first name, e-mail, address and, if possible, your customer reference and specifying the address to which the response should be sent. We may carry out identity checks to guarantee the confidentiality and security of your data. In some cases, you may be asked for a copy of an identity document bearing your signature. A response will then be sent to you within 2 months of receipt of the request.
The safety of your Personal Data is very important to us. Personal data collected on the Site is processed according to secure protocols which considerably limit the risks of interception or recovery by third parties.
However, due to the open nature of the internet, we cannot exclude acts of hacking, or unauthorised access by third parties. By continuing to use our Site, you accept these risks.
Within the limits of what is authorised by the current laws we decline any responsibility in the event of direct or indirect damage, losses, costs, whether contractual, tort, including negligence, which you could suffer in the event of unauthorised access, loss or alteration of your personal data.